The main aim of Ashfield Homes’  Partnership and Procurement Section is to ensure that all domestic dwellings owned by Ashfield District Council meet the  Government’s Decent Homes Standard, with the exception of those homes where tenants do not wish to have the works carried out. This was initially achieved in October 2005.

Since then, and as part of our subsequent Major Works Contract, our aim has been to maintain your home to this standard, by carrying out necessary replacement works as they become due. Where your home is due to receive such works, you can expect Ashfield Homes and our Construction Partner to:-   

• Invite you to an Open Day near your home (where we are replacing a number of elements in your home);
• Provide a Tenant Liaison Officer;
• When replacing major components, give tenants a choice of colours and style of materials where possible;
• Provide you with daytime and 'out of hours' telephone numbers;  
• Provide proof of identity before entering your home; 
• Wear site coats or vests stating the name of the Constructor and the partnership with Ashfield Homes & Ashfield District Council;  
• Assist you in moving furniture if you are unable to do so; 
• Ensure you are provided with temporary facilities where necessary;
• Assist you in lifting carpets/floor coverings, if you are unable to do so;
• Ensure the work is carried out to a good standard;
• Always use materials of a good quality and manufactured to the relevant British or European Standard;
• Carry out all work whilst you remain in your home;
• Provide temporary heating to main rooms where necessary
• Treat everybody equally, including paying particular attention to people with special needs;
• Leave your home clean and tidy;
• Pay you an allowance towards the cost of redecoration where your existing decorations have been disturbed.
• Carry out regular surveys to monitor the quality of service provided;

We will also:-

• Give you notice, 21 days, 7 days, and contact by a Resident Liaison Officer one day before starting major improvement works on your home; 
• Ensure you are kept warm and comfortable;
• Ensure you are not left overnight without electricity and essential facilities;

 Example photos before and after works