During major programmes of work, we will always be on hand to deal with any problems or queries. Each site will have a dedicated Technical Officer whose role will be to:  

• Make sure that you are fully notified and happy with everything;
• Ensure that you are always left with water, electricity, cooking and toilet facilities at the end of each working day; 
• Make sure you are aware of important contact telephone numbers and our ’out of hours’ emergency facility.

Please note that we will need to gain access to your home to undertake surveys and to carry out the works identified. Everyone involved will wear identification badges bearing their name and photograph. You should always ask for proof of identification before letting anyone into your home.

If you are unsure then please contact Misty McGrath, Tenant Liaison Officer, on (01623) 608860, mobile 07900 228054, or one of our Repairs Administration Officers immediately on (01623) 608873.   

If you have any special circumstances which you feel we ought to know about which could alter the way in which we carry out work to your home then please let us know as soon as possible.

When the work is finished, we will visit your home to check whether any of your decorations have been damaged as a consequence of the works. If so, we will provide you with decoration vouchers to assist in the re-decoration of the affected areas. These vouchers can be redeemed for decorating materials at a number of local hardware stores. We will provide you with a list of these hardware stores. You can also use the vouchers as payment or part payment to any registered decorator who is willing to accept the vouchers in return for decoration works. Please note that the decoration vouchers must be redeemed within the validity period.

On completion of the works within your home, and dependant upon the type of refurbishment we have completed, we may provide you with a ’Home Maintenance Guide’ which will provide you with useful information about the works we have carried out, and contact numbers should any problems arise regarding the works after they have been completed.  

Around 2 weeks after completion of the works, we will send you a customer satisfaction survey form. Your views are very important to us and without them we cannot accurately assess what we are doing right, and what we are doing wrong. We would, therefore, please ask that you take time to complete the survey form and return it to us in the pre-paid envelope.  

Twelve months after completion of the works, we will write to you to ask if any defects or faults have occurred with the works since they were completed. We would ask that you complete and return the form in order that we can put right any faults under the warranty period.  

Remember!!!! Should you have any problems with any refurbishment works conducted within your home, please do not hesitate to contact Misty McGrath, Tenant Liaison Officer, on (01623) 608860, mobile 07900 228054, or one of our Repairs Administration Officers on (01623) 608873.  You can also use the form below to ask us any questions about the works: