Pay the easy way - pay by direct debit
More and more tenants are choosing to pay their rent by Direct Debit. It means that there are no cheques to write, no postage costs, and no queuing at the Cash Office or Post Office, because payments are made for you by your Bank or Building Society. Paying by Direct Debit is by far the cheapest payment method with each payment costing us approximately six pence in administration charges. Paying this way can therefore save costs, which means that more resources can be diverted into providing front line Housing Services that directly affect you, the tenants.
You can pay your rent by Direct Debit, either:
- Monthly - on the 7th of the month,
- Weekly - on a Monday or a Friday,
- Fortnightly - on a Monday or a Friday.
Other ways to pay
You can pay your rent by any of the ways below. If you pay by cheque, please make it payable to Ashfield District Council and write your name and address on the back. Do not send cash through the post or post any cash through any of our letterboxes.
Severe Weather Conditions
Ashfield Homes recognises that you may not be in a position to get to a cash office when severe weather conditions are in force and therefore, would like to make you aware of all the payment options available.
Open Ashfield is an on-line service for people to make rent payments via the internet. In order to use this method please go to www.ashfield-dc.gov.uk and follow the on screen instruction. Please keep a record of the transaction reference number.
To make a telephone payment by Debit Card (no charge) or Credit Card (1.5% charge) please call your Housing Management Advisor on the following numbers within normal office hours:
- Hucknall Tel: 01623 608903
- Sutton Tel: 01623 608897/608905
- Kirkby Tel: 01623 608910/608905
- Rural Tel: 01623 608910
If outside office hours then please contact our Payment Line on: 01623 457231 - This service is available 24 hours a day, excluding between the times of 17:30 and 17:45.
Alternatively it may be more convenient for you to post a cheque or postal order to pay your rent. If this is an option you prefer, please ensure that you include the rent account number, name and address on the reverse of the cheque or include these details with a Postal Order and make this payable to Ashfield District Council. PLEASE DO NOT SEND ANY CASH PAYMENTS IN THE POST.
Revenues Payment Line: (01623) 457231 using your debit card or credit card (1.5% charge)
For housing advice
To make an appointment with your Housing Advisor
0800 952 0193 (freephone)
(line is open 24 hours)
0800 479 4999 (freephone) or 01623 457999
First4Support call centre
(line is open 24 hours)
Ashfield District Council after hours emergency line