How to Make an Alarm Call

To make an alarm call, press either your pendant, or the Red Alarm Button on your Lifeline Unit.

How to cancel an alarm call

To cancel an alarm call, press the Green button within 5 seconds of making the alarm call. Do not worry if you have pressed the Red button by mistake, one of our employees will answer the call and ask if everything is alright.

When should I use my Lifeline?

• Arranging for an Ambulance.
• Contacting a Doctor, another organisation such as Social Services, or family and friends.
• Reporting a repair to your property.
• To tell us you will be away from your home (e.g. going on holiday)
• A general enquiry.  

Lifeline Unit bleeping:

The telephone line may be faulty, or disconnected. Check that the alarm unit is plugged into the telephone socket. Check your telephone to see if there is a dialling tone. If not, you will need to contact your telephone supplier, for example B.T or Virgin Media.  

Lifeline Unit constantly flashing, and bleeping:  

The power supply to your unit may be switched off. Check that the black adapter for the Community Alarm is plugged into the power supply, and that it is switched on. To stop the bleeping, press the Green Cancel Button.

Answering phone calls:

You can answer an incoming phone call by pressing your pendant ONCE. You can then end the call by pressing your pendant ONCE. Remember: when you make an alarm call, you only need to press the Red button ONCE – when you hear the loud dialling tone, your call is being connected to the First 4 Support Call Centre. At the end of the call, you do not need to do anything – one of the First 4 Support Call Centre employees will re-set your Lifeline Unit – this will take 30 to 60 seconds.

If you need any information or advice on using your Lifeline Unit, please contact the First 4 Support Call Centre on: (01623) 608990.