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Delivering Excellent Housing Services
FAQ
How long will it take for my case to be resolved?

Every case is different.  Sometimes anti-social behaviour cases can be resolved very quickly, as often people will change their behaviour as soon as they become aware that it is causing a problem for other people, after receiving a warning letter, or a visit from one of our Housing Management Advisors.  

 

Sometimes people are unable to change their behaviour without help, and we will need to arrange a support package, for example from, our Tenancy Support Service, from Nottinghamshire County Council Social Services, or the Mental Health Team, for the person responsible, or for the family of the person responsible for causing the anti-social behaviour.  

 

In other cases, people may be unwilling to change their behaviour even after receiving support or a warning.  In such cases, we will gather evidence and, if appropriate, take legal action to prevent them carrying out further anti-social acts.  

 

It is important that you help us by keeping to your side of the Action Plan that will drawn up by you and your Housing Management Advisor, and by completing any ’Record of Anti-social Behaviour’ booklets that you are supplied with.  Please be aware that without evidence, it is very difficult for us to progress a case, and your assistance in telling us what is happening in your area is important to us.

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Useful Numbers

For housing advice

(01623) 608907

 

To make an appointment with your Housing Advisor

(01623) 608999

 

Anti-social behaviour hotline

0800 952 0193 (freephone)

 

Report your repairs

(line is open 24 hours)

0800 479 4999 (freephone)

 

First4Support call centre

(line is open 24 hours)

(01623) 608990

 

Textphone/minicom

(01623) 608989

 

Ashfield District Council after hours emergency line

(01623) 550077