Aiming high

Ashfield Homes strives to provide high quality services to customers. We are one of the best performing housing organisations nationally and work hard to improve year on year.  

Each year we produce a Delivery Plan and Business Plan. These documents set out what we plan to do over the next few years and how we plan to achieve them. These Plans are developed after extensive consultation with tenants and residents, Ashfield District Council, employees, and partners.

We set performance targets following consultation with tenants and our key partner, Ashfield District Council. These targets are challenging in that we set higher standards year on year, ensuring that we maintain our position as one of the best performing housing organisations nationally.

	Delivery Plan
	Business Plan

Monthly performance against Key Performance Indicators  

Below is a listing of our performance month by month in our key customer service areas. Click on the appropriate month to view the figures:

More about our performance

These downloadable documents gives you detail about our annual performance compared to the previous year’s for all our performance indicators.  The Performance Management Framework details how we go about meeting the targets in our Delivery Plan and improve services to you our customers.

	performance against our service standards
	Performance Management Framework
	customer survey results

How our different services perform

Click on the links below to view our service performance statements: