Vision

The vision of Ashfield Homes is:

To ensure present and future customers, service users, and stakeholders of Ashfield Homes enjoy decent housing and a good quality of life in a stable community through the provision of a range of excellent services, which meet their aspirations and which represent value for money.

Aims, objectives and values

•  Ashfield Homes Ltd will provide excellent housing services – which represent Best Value, to the tenants of Ashfield District Council and the wider community.
• Ashfield Homes Ltd will strive to create an environment to make it an excellent employer of choice.
• Efficiency, economy, effectiveness, equity and quality will be at the heart of Ashfield Homes Ltd’s performance culture. Underpinning all of this will be what matters to customers.
• Ashfield Homes Ltd will offer fair treatment to all service users regardless of age, race, sex, disability, or sexual orientation.
• Ashfield Homes Ltd will involve service users to the level and extent they choose at all stages of the decision-making process.
• Employees will work together to deliver the aims of Ashfield Homes Ltd recognising that teamwork is more effective than working alone and in isolation.
• When complaints are received, problems occur and mistakes are made, Ashfield Homes Ltd will investigate quickly, put it right, and learn so it does not happen again.
• Ashfield Homes Ltd will adopt a spirit of openness when making decisions and delivering services.