"Excellent housing services"

Ashfield Homes provides excellent services and we were awarded the top rating of 3 stars following inspection of our services by the Audit Commission in 2002 and then again in September 2005. 

	2002 Audit Commission Report
	2005 Audit Commission Report

Charter Mark

The Charter Mark is independently assessed every 3 years and is awarded to public sector organisations that can demonstrate excellent customer service. Ashfield Homes has gained this award for a second time in March 2005.

Chartermark Report 2005

ISO9001

We have achieved this Quality Standard since 1996.  In 2003, the award was extended to cover all of our services.  This standard is assessed independently by the British Standards Institution every 6 months to ensure that we maintain high standards.      

ISO14001

Since 2004, we have achieved the 14001 Standard.  This ensures that we are doing everything possible to minimise any adverse impact on the environment both locally and nationally.  For example, we have increased recycling and now purchase goods that are more environmentally friendly.

Positive about Disabled People

Investors in People

Investors in People was awarded to Ashfield Homes in November 2005 for the second time to show the Company is developing and training employees. The Standard ensures that employees are given appropriate training to deliver a first class service to customers. The next assessment is due to take place during 2008.

The Telecare Services Association

The Telecare Services Association is the representative body for the Telecare industry within the UK. Its purpose is to realise the potential of the social alarms industry, and its remit includes setting standards for professionalism, encouraging best practice and promoting a wider awareness of the Telecare industry’s role in meeting the real social needs of its users.  

The Telecare Services Association Code of Practice is the quality standard upon which Telecare Services are judged, and Ashfield Homes gained accreditation to Part I of the Code (Call Handling) in April 2004.  The assessment takes account of the way in which all calls made via the Community Alarms System (’Lifeline’) are dealt with, the procedures that are in place for dealing with the range of issues and enquiries that are made, the training and professionalism of staff, and how effective the set up of the Support Centre is.

Neighbourhood Wardens

The Neighbourhood Wardens Quality Standard was awarded to Ashfield Homes in February 2005. This Standard is independently assessed by the Office of the Deputy Prime Minister to monitor Neighbourhood Wardens Services.  This Standard is awarded to organisations that can show they meet the strict criteria.  

more information about Ashfield Homes quality schemes