Aiming high

Ashfield Homes strives to provide high quality services to customers. We are one of the best performing housing organisations nationally and work hard to improve year on year.  

Each year we produce a Delivery Plan which sets out what we plan to do over the next few years and how we plan to achieve it. The Plan is developed after extensive consultation with tenants and residents, Ashfield District Council, employees, and partners.

We set performance targets following consultation with tenants and our key partner, Ashfield District Council. These targets are challenging in that we set higher standards year on year, ensuring that we maintain our position as one of the best performing housing organisations nationally.

Delivery Plan

 Introduction to Performance

Performance against key performance indicators

Below is a listing of our performance month by month in our key customer service areas. Click on the appropriate month to view the figures:

More about our performance

These downloadable documents gives you detail about our annual performance compared to the previous year’s for all our performance indicators.  The Performance Management Framework details how we go about meeting the targets in our Delivery Plan and improve services to you our customers.

 Performance management framework

    Performance against Service Standards

   Customer survey results

  Customer survey results comparison 2010-11

       Customer survey results comparison 2011-12