Service Standards

In order to achieve and maintain excellent customer service, we have developed a series of Service Standards with the help of our customers.  They explain what services we provide and how we will respond when you contact us about them, so that you know what to expect from us. 

Monitoring our service standards

We keep a close watch on our service standards to ensure that we keep delivering a quality service.   

Housing Repairs - Service Standard

This is the Ashfield Standard for Repairs & Maintenance and this includes our commitments in the following areas:  

• Customer Care
• Empty Properties
• Housing Repairs
• Repairs Call Handling

   This is teh Ashfiled Satndard for Repairs & maintenance Housing 

Tenancy Services- Service Standard

This is the Ashfield Standard for Anti-social Behaviour and Tenant Inclusion and anttthis includes our commitments in the following areas:

• Estate Management   
• Money Management
• Rent Arrears
• Resident Involvement
• Tenancy Management
• Anti-social Behaviour

Ashfield Homes also has additional Service Standards for service areas not included in the Housing Repairs - Service Standards and the Tenancy Services - Service Standards.  These include:

	Housing Advice
	Leaseholders
	Major Works
	Racial Harassment
	Supported Housing
	Tenancy Support
	The Housing Register
	Domestic Violence
	Equality in Housing