Service Standards

In order to achieve and maintain excellent customer service, we have developed a series of Service Standards with the help of our customers.  They explain what services we provide and how we will respond when you contact us about them, so that you know what to expect from us. 

Monitoring our service standards

We keep a close watch on our service standards to ensure that we keep delivering a quality service.  They are regularly updated.  The results of our achievements against the standards are published at the end of the year and show how AHL performed.  The Service Standards are reviewed annually by the Tenants & Residents forum and are also reviewed at the Performance Improvement Panel.

	Anti-Social Behaviour
	Customer service
	Domestic violence
	Empty properties
	Equality in housing
	Estate Management
	Housing Repairs
	Housing Advice
	Leaseholders
	Major Works
	Money management
	Racial Harassment
	Rent Arrears
	Repairs Call Handling
	Resident Involvement
	Supported Housing
	Tenancy Management
	Tenancy Support
	The Housing Register